An auto accident is just that—an accident. But a quality collision repair is no accident. The manufacturer of your vehicle–Infiniti–wants to help you make the right decisions regarding your collision repair. By understanding your rights and options, you can help assure that your vehicle is repaired to your satisfaction.

Who Is Involved?

Three parties are involved in most collision repairs—you, the vehicle owner, the insurance company and the collision repair professional. While rights and responsibilities vary by state, generally:

You are the one who decides where your vehicle is repaired; and you, as the vehicle owner or lessee, have the right to know in advance what parts are proposed, and decide which ones are ultimately used, for the repair of your vehicle.

The insurance company writes the policy that contains language such as "we will repair your vehicle to pre-loss condition."

Your collision repair professional will assist you through the process, while following direction provided by you and/or the insurer.

You’ve Been in an Accident.
Now What?

  • Notify the proper authorities of the accident.
  • Make sure the paramedics are called if injuries are suspected.
  • Stay clear of passing vehicles as you exchange information with others involved in the accident.
  • Do not discuss the cause of the accident or admit fault.
  • Document the accident and details as you remember them.
  • Describe the accident to the proper authorities.
  • Before getting your vehicle repaired, insist on genuine Infiniti replacement parts by your insurance company and collision shop.
  • Insist on using an Infiniti Certified Collision Repair Facility.